Which number do you actually need to see your bill online: your CNIC, your meter number or something else? For a Pakistan utility bills online check, it depends on who supplies you. Most electricity companies use a reference number, K-Electric uses an account number, and gas companies use the consumer number on your bill. Below are the links and the late payment rules.
Written by: Asim Shahzad | Last updated: 11 November 2026
The late-payment rule, the disconnection rule, K-Electric's bill and contact details, the PITC bill site's company list and SNGPL's service pages were checked against NEPRA's March 2025 decision, K-Electric's Know Your Bill page, PITC, SNGPL, Dawn and ProPakistani on 11 November 2026. Confirm final details on the official portal.
Table of Contents (show / hide)
Which number opens your bill?
Keep a photo of any old bill; the number is printed on it.
| Service | Number to use | Source |
|---|---|---|
| Electricity: LESCO, IESCO, FESCO, MEPCO, GEPCO, PESCO, HESCO, SEPCO, QESCO, TESCO | 14-digit reference number, typed without spaces | Zameen.com (June 2022); ProPakistani how-to guide (2020); PITC company list |
| K-Electric (Karachi) | Account number. KE calls it the single most important number for every contact | K-Electric, Know Your Bill |
| Gas: SNGPL, SSGC | The consumer number printed on your gas bill | SNGPL site, "Get Your Gas Bill" service |
| PTCL | Account number (the WhatsApp bill service also asks for your CNIC and an OTP) | ProPakistani, 27 January 2025 |
As of 11 November 2026. Bill layouts differ, so use the label on your own bill.
Open your company's bill page
Your bill names your company, so follow it. The areas below are only a rough guide.
| Company | Usual area | Link |
|---|---|---|
| LESCO | Lahore and nearby areas | LESCO bill page |
| HAZECO | Hazara area (web bill) | HAZECO bill page |
| IESCO | Islamabad, Rawalpindi and nearby | IESCO bill page |
| FESCO | Faisalabad and nearby | FESCO bill page |
| MEPCO | Multan and southern Punjab | MEPCO bill page |
| GEPCO | Gujranwala and nearby | GEPCO bill page |
| PESCO | Peshawar and Khyber Pakhtunkhwa areas | PESCO bill page |
| HESCO | Hyderabad and Sindh areas | HESCO bill page |
| SEPCO | Sukkur and Sindh areas | SEPCO bill page |
| QESCO | Quetta and Balochistan areas | QESCO bill page |
| TESCO | Tribal areas | TESCO bill page |
| K-Electric | Karachi | K-Electric website |
| SNGPL | Gas: Punjab and Khyber Pakhtunkhwa areas | SNGPL website |
| SSGC | Gas: Sindh and Balochistan areas | SSGC website |
| PTCL | Landline and broadband | PTCL website |
If a link does not open or sends you to another site, do not use it. Search for the company name and open its own domain (.gov.pk or the company's own .com.pk).
If you are in this situation
- You have an old bill: read the number, then follow your company's route below.
- You lost every bill: contact your company's local office or the helpline on its official website with your connection details.
- You are not sure which company serves you: read the company name on your bill.
Electricity: PITC site or K-Electric
The Power Information Technology Company (PITC) runs the billing software for the electricity distribution companies and says its system covers all of them except K-Electric. Its web bill service lists ten companies.
- Find the 14-digit reference number on an earlier bill.
- Open your company's page from the table above (all run on the PITC web bill service), type the number with no spaces and search.
- Print the bill or save it as a PDF.
K-Electric does not use that site. Its Know Your Bill page says duplicate bills are available in the KE Live app and on the bills and e-payments page of its website. It also lists WhatsApp 0348 0000118 (send "hi"; also used for e-bills), calls to 118 or (021) 99000, and email at customer.care@ke.com.pk. See KE's Know Your Bill page.
Gas and PTCL
SNGPL. Its official site has a "Get Your Gas Bill" service, an email bill and SMS alert sign-up, bill payment options, and complaint lodging and tracking pages. The helpline shown on the site is 1199, and customerservices@sngpl.com.pk is listed for contact. If your CNIC has expired, see our CNIC renewal guide first.
SSGC. The Sui Southern Gas Company publishes the SSGC Customer Connect app, which shows the current month's bill, due date and earlier months. Use only the company's app on Google Play or the App Store.
PTCL. ProPakistani reported in January 2025 that PTCL, with PayFast, launched a WhatsApp bot to view and pay bills. You enter your CNIC and account number, confirm an OTP sent to your registered mobile number, and get a receipt in the chat.
What a late payment costs
NEPRA's tariff terms, as quoted in its March 2025 decision, say that if a bill is not paid in full by the due date, a 5% late payment surcharge (LPS) may be charged for the next three days, and 10% after that. It is calculated on the billed amount excluding government taxes and duties. If the bill was not served at least seven days before the due date, LPS is charged only after the seventh day from delivery. K-Electric states the same 5% and 10% split.
Worked example
Suppose your billed amount, excluding taxes and duties, is Rs 10,000 and the due date is Friday, 20 November 2026. Counting three days after the due date, the 5% window would run 21 to 23 November and 10% would apply from 24 November. Check your bill for exact dates.
| When you pay | Surcharge | Amount on Rs 10,000 | Source |
|---|---|---|---|
| On or before the due date | None | Rs 0 | NEPRA decision, 5 March 2025 |
| Within three days after | 5% | Rs 500 | NEPRA decision; K-Electric |
| Later than that | 10% | Rs 1,000 | NEPRA decision; K-Electric |
As of 11 November 2026. The Rs 10,000 base is an example, not a real bill.
Waiting a few extra days costs a further Rs 500 in this example.
Can supply be cut over one unpaid bill?
Dawn reported on 19 July 2026 that, under NEPRA's revised Consumer Service Manual, a connection cannot be cut for an unpaid current bill if there are no earlier dues. The company must give a seven-day notice with the second month's bill, and supply can be cut only if that bill's due date also passes unpaid. After a third unpaid month, an equipment removal order can follow. A NEPRA tribunal decision on a FESCO case (March 2024) quotes the same one-month rule.
Where sources differ. The same Dawn report says LESCO's CEO told the paper on 11 July that a consumer who misses even one month is treated as a defaulter, while a LESCO spokesperson said the company follows NEPRA rules. Trust the NEPRA manual as the rule. If supply is cut after one missed bill, note the date, keep the bill and payment record, and complain to the company and to NEPRA.
What changed since 2024
| Item | Before | Now | Source |
|---|---|---|---|
| Late payment surcharge | Flat 10% on overdue bills | 5% for three days after the due date, then 10% (reported October to November 2024) | ProPakistani, 5 Nov 2024; NEPRA decision, 5 Mar 2025 |
| FESCO instalments | Bills could be paid in two or three parts at FESCO offices | FESCO discontinued the option (November 2024) | ProPakistani, 5 Nov 2024; Daily Pakistan, 5 Nov 2024 |
| K-Electric bill layout | Earlier design | New design from August 2025: billed amount breakup, current and outstanding dues, message board, charges and taxes breakdown | K-Electric, Know Your Bill |
As of 11 November 2026.
When the bill looks wrong
K-Electric's page explains a useful check for any bill: look at the units, the meter reading and the billing charge mode, which shows whether you were charged on an actual reading or an estimate. KE lists four modes: Normal, Average, Detection and Adjustment.
Raise it with your company first. For electricity, PITC's home page also lists a Federal Complaint System. NEPRA says consumers may lodge complaints before it, and it publishes decisions on them. Note one limit: NEPRA's March 2025 decision says GST, income tax and similar taxes on the bill are imposed under tax laws and collected through FBR, outside NEPRA's powers. For gas, SNGPL has lodge and track complaint pages and the 1199 helpline. For KE, use 118, WhatsApp or email as listed above.
Paying. KE accepts the QR code on your bill in a banking app, KE Live, bank branches, post offices, EasyPaisa, JazzCash, NADRA e-Sahulat, 1Link, UBL Omni and HBL Express.
Fake sites and messages
- Use only the links above, your company's own site or its official app. Never type your CNIC or OTP into other "bill checker" pages.
- Ignore any message that asks for an OTP or a link click over an "unpaid bill". Check with the company's helpline.
- Unsure about numbers registered on your CNIC? Our SIM information system check explains how to review them.
Screenshot checklist
- ☐ Find the number: reference (electricity), account (KE), consumer (gas), account (PTCL)
- ☐ Use the PITC site, your company's site or its official app only
- ☐ Note the due date and pay before it
- ☐ Late? Remember 5% for three days, then 10%
- ☐ Wrong bill? Check units and charge mode, then complain
FAQs
Can I see a K-Electric bill on the PITC site?
No. PITC's billing system covers the other electricity companies, not K-Electric. Use KE Live, KE's website or WhatsApp.
Is the surcharge charged on my whole bill?
No. It is calculated on the billed amount excluding government taxes and duties.
Where do I complain about a wrong gas bill?
SNGPL's site has lodge and track complaint pages, and its helpline shown there is 1199.
Also read
Sources
- NEPRA decision, PESCO case (5 March 2025)
- NEPRA tribunal, FESCO decision (6 March 2024)
- K-Electric, Know Your Bill
- PITC web bill service and PITC home page
- SNGPL, Consumer Services (7 November 2026)
- SSGC Customer Connect on Google Play
- Dawn, LESCO disconnection report (19 July 2026)
- ProPakistani, FESCO instalments (5 November 2024)
- Daily Pakistan, FESCO instalments (5 November 2024)
- ProPakistani, PTCL WhatsApp bills (27 January 2025)
- Zameen.com, electricity bills online (15 June 2022)
- ProPakistani, how to check bills online (2020)
Disclaimer: PakAlerts360 is an unofficial blog and is not affiliated with any government body or utility company. This article is for information only and is not legal advice. Websites, rules and helplines can change, so confirm final details on the official portal or with your supplier.
Comments
Post a Comment